Privacy Policy
How VolcanoHI.com collects, uses and protects the information you share with us.
Last updated October 2, 2026Who we are
VolcanoHI.com is the website of Aloha Hale, a private vacation rental home at 19-4318 Haunani Rd, Volcano, HI 96785, USA. In this policy, “we”, “us” and “our” mean the owners and operators of Aloha Hale and this website.
Information we collect
Information you give us. If you send a message through our contact form, email or call us, we receive the details you share, such as your name, email address, phone number, travel dates, number of guests and your message.
Booking information. When you reserve a stay, the booking is handled through our booking system, Lodgify. We receive the details needed to manage your reservation, such as your name, contact details, dates and guest numbers. We do not store payment card numbers on this website.
Comments. If you leave a comment on a blog post, we receive the name, email address and website you enter, along with your comment.
Chat. If you use the chat box on the site, we receive the messages you send and the contact details you choose to share.
Automatic information. Like most websites, our server and tools may record technical details such as your IP address, browser type, device, the pages you visit and the date and time of your visit.
How we use your information
- To reply to your questions and enquiries about Aloha Hale.
- To manage reservations, arrivals and guest communication.
- To run, secure and improve this website and our travel guides.
- To meet legal obligations and protect against misuse or fraud.
We do not sell your personal information. We do not use your contact details for marketing unless you ask us to.
Third-party services
To run this site we use services provided by other companies. Some receive technical information such as your IP address when your browser loads their content. These include:
- Lodgify, which powers our availability search, booking and checkout.
- Google Maps, which shows the map on our pages.
- Google Fonts, which supplies the typefaces on the site.
- Video hosts, such as YouTube, if you play an embedded video.
- Our website host, form and spam-protection tools, which store and deliver the site and the messages sent through it.
- Our chat provider, if you use the chat box.
- Social networks (Facebook, X, Instagram and Pinterest), if you follow the links to our profiles. Those sites have their own privacy policies.
These providers handle information under their own privacy policies. We encourage you to read them.
How long we keep it
We keep messages and booking details for as long as we need them to answer your enquiry, manage your stay and meet our legal and accounting obligations. We keep technical logs for a limited time for security and troubleshooting.
Your choices and rights
Depending on where you live, including California and other US states, you may have the right to ask what personal information we hold about you, to correct it, to delete it, or to ask us not to share it. You can also ask us to stop contacting you. To make a request, email us at the address below and we will respond as soon as we reasonably can.
Children
This website is meant for adults planning a trip. It is not directed to children, and we do not knowingly collect personal information from them.
Security
We take reasonable steps to protect the information we hold. No website or method of transmission is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back occasionally.
Contact us
If you have questions about this policy or your information, email info@volcanohi.com, call +1-808-202-7759, or use our contact page.